Articles

 Can I see previous support requests?

Yes, you can see previous tickets as long as you have used the same email address we have...

 Can I use SSL with your hosting accounts?

Yes you can have SSL on your hosting account. You must have a dedicated IP address and only the...

 Do you have tutorials?

Yes, a number of tutorials are within the Control Panel - WHM Tutorial section of the Knowledgebase.

 How do I change my login to WHMCS?

You must first login with the details we have provided to be able to change your login (email...

 How do I do a ping ?

For Windows : Go to Start Button, then click on Run, then type cmd in the box that opens up. A...

 How do I do a traceroute?

For Windows : Go to Start Button, then click on Run, then type cmd in the box that opens up. A...

 How do I reset my Cpanel password ?

To reset your cPanel password, login to the billing system (WHMCS) Click on My Products &...

 How do I reset my WHM password?

You can login to the billing system Click on My Products & Services Then go to the right...

 How do I view my account in the billing system?

Log into the billing system (WHMCS) as normal at www.webhostingpayments.com Click on My Products...

 I have not received my account Welcome email

If you have not received your Welcome email, please ensure that you have no Spam filters in place...

 What are your response times to support tickets?

We aim to respond to your support requests within 12 hours, however it will often be quicker.

 What is DNS Propagation? Why does it take so long to update?

DNS stands for Domain Name System and is essentially the act of converting your domain name into...

 What should I do if I have forgotten my account details?

If you have forgotten your account details, please contact Support.  We will need to confirm...

 Why won't my password work?

Passwords are case sensitive, so please be careful when typing these in. If you are copying and...

 You have made some changes, why wasn't I advised?

Any changes we make to your hosting (IP address, server, billing system, new initiatives etc) are...